Privacy Policy
Last updated: May 2026
1. Who We Are
This privacy policy is issued by CozyHome Home Improvements Ltd ("we", "us", "our"), a company registered in England and Wales (Company No. 16010546), VAT No. 488 3872 28, with registered office at Unit 2, Old Station Yard, Watlington Road, Cowley, Oxford, OX4 6FE. We are the data controller for the personal data we hold about you.
Contact: admin@cozyhomehomeimprovements.co.uk
2. Information We Collect
We may collect and process the following personal data about you:
- Identity data — name, title
- Contact data — postal address, email, telephone number, postcode
- Enquiry data — details of the products and services you are interested in
- Technical data — IP address, browser type, device information, and usage data via cookies and analytics
- Marketing data — your preferences in receiving marketing from us
3. How We Use Your Data
Under UK GDPR we rely on the following lawful bases:
- Consent — for marketing communications and certain cookies
- Contract — to provide quotes, surveys, installations and after-care
- Legitimate interests — to operate, improve and secure our business
- Legal obligation — for tax, accounting and regulatory compliance
4. Finance Applications
Where you apply for finance, your data is shared with our finance partner Phoenix Financial Consultants Limited (FCA FRN: 539195). We are an Introducer Appointed Representative (Financial Services Register No. 1035950). Phoenix will act as data controller for the purposes of processing your finance application.
5. Sharing Your Data
We share personal data only with: our installation teams, our finance partner, accreditation bodies where required, and trusted suppliers (e.g. hosting, email and analytics). We never sell your data.
6. Cookies & Analytics
We use Google Analytics (GA4) to understand how visitors use our site. You can disable cookies in your browser. Aggregated, anonymised data helps us improve the website.
7. Data Retention
We keep your data only for as long as necessary for the purposes set out above and to comply with legal, tax and accounting requirements (typically up to 7 years for customer records).
8. Your Rights
Under UK GDPR you have the right to access, correct, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise any of these rights please contact us at admin@cozyhomehomeimprovements.co.uk. You may also complain to the Information Commissioner's Office (ico.org.uk).
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.